Could your school office answer fewer phone calls?

Many of the questions coming through by phone or email are things parents could find themselves — if the information is easy to find on your website.

Think about the questions your office hears regularly:

What time does school finish?
How do I report an absence?
Where can I find the uniform list?
When are the term dates?
How do I enrol my child?
Where is that form?

Your website can do some of that work for you.

Make your most commonly requested information easy to find, keep important documents up to date and use clear menu names that make sense to parents.

It’s a simple change, but it can save families time — and potentially reduce some of those repetitive calls and emails coming into the office.

Take five minutes and think about the questions your office answers most. Can parents find those answers easily on your website?